Multi-Function Patient Support Specialist

Job overview

The Multi-Function Patient Support Specialist role is onsite in Leominster, MA, and pays $22–$23 per hour. Mass Lung & Allergy’s office role supports patient care and customer service across multiple functions. The specialist helps provide a smooth, patient-centered experience by handling front-office, call-center, and back-office administrative work. The role adapts to daily department needs, coordinates information among patients and staff, and supports accurate records and clinic operations.

What you'll do

• Manage multi-line phones and patient inquiries
• check patients in and out
• verify insurance and referral information
• assist with the patient portal
• collect payments and documentation
• manage faxes, voicemails, mail, and no-show records
• support front office, back office, call center, and billing
• maintain organized workspaces and participate in quality assurance.

What we're looking for

Skills & competencies

patient support specialist

leominster ma

mass lung & allergy

$22–$23/hr

patient services

front office

call center

medical office administration

insurance verification

electronic medical records

hipaa

bilingual preferred

Work arrangement

• Weekend coverage required

Why this role

The role floats across multiple departments; bilingual candidates are strongly preferred; a valid driver’s license, car insurance, and ability to travel between office locations are required.

About the employer

Mass Lung & Allergy PC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.