Customer Advocate — On-Site

Job overview

The Customer Advocate role is an in-person position in Owatonna, MN. Starting pay is $21.50 per hour, with an opportunity for an increase after six months and further growth tied to skill progression. Gopher Sport supplies physical education, athletics, fitness, and recreation products and aims to help teachers and coaches support children’s physical activity. The role exists to provide accurate, timely customer service that helps orders and quotes move correctly from inquiry to resolution. The advocate communicates across phone, email, chat, and text, builds product and process knowledge, and follows through to prevent or resolve customer issues.

What you'll do

• Enter customer orders and quotes accurately
• respond to customer questions by phone, email, chat, and text
• resolve issues and follow through
• represent the customer’s perspective
• build product and process knowledge
• anticipate needs and prevent problems.

What we're looking for

Skills & competencies

customer advocate

owatonna mn

gopher sport

customer service

order entry

data entry

phone support

email support

chat support

text support

product knowledge

starting pay $21.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance options, vision insurance, three weeks of PTO in the first year, three weeks of remote-flexible work time, eight paid company holidays, profit sharing, 401(k), tuition reimbursement, product discounts, and an onsite fitness center.
• The posting also describes a career path with skill-based increases.

Why this role

The posting asks for at least one year of customer service and data-entry experience and comfort with computers and Microsoft Office tools.

About the employer

Gopher Sport is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.