Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in New London, CT, with compensation of $50,000–$95,000 per year, paid weekly. The position supports Whaling City Ford's service department and customer repair and maintenance experience. The advisor serves as a liaison between customers and the service department, coordinating appointments and communicating repair options, costs, timelines, and vehicle status. The role also maintains service records, follows up with customers, and supports service-department workflow and profitability.

What you'll do

• Greet customers and understand vehicle service needs
• write repair orders and explain service options, costs, and timelines
• coordinate with technicians and provide vehicle-status updates
• maintain customer, repair, and service-history records
• follow up to confirm satisfaction
• manage service appointments and workload
• promote additional services and products
• respond to calls and online inquiries
• advise on maintenance recommendations and confirm scheduled or missed appointments.

What we're looking for

Skills & competencies

automotive service advisor

customer service

service appointments

repair orders

vehicle maintenance

customer follow-up

technician coordination

service department

new london ct

whaling city ford

$50k–$95k/year

weekly pay

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, retirement plans, and professional growth and development opportunities.

About the employer

Whaling City Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.