Commercial Customer Success Manager

Job overview

The Commercial Customer Success Manager role is listed in Tampa, FL; the posting does not specify a work arrangement. Compensation is not specified. The role supports vivenu’s event-ticketing technology platform and its event-organizer customers. The position exists to help customers realize value from the platform, strengthen partnerships, and support renewals and expansion. It contributes by guiding implementation, monitoring customer health, delivering training, and sharing customer feedback with internal teams.

What you'll do

• Manage a customer portfolio and develop tailored success plans
• guide onboarding and implementation
• build stakeholder relationships through workshops and business reviews
• advise customers on user experience, revenue growth, and operational processes
• monitor KPIs and usage data
• support renewals and expansion
• share customer feedback internally
• deliver product training and explain platform features.

What we're looking for

Skills & competencies

commercial customer success manager

tampa fl

vivenu

event ticketing

customer success

customer onboarding

account management

renewals

customer training

platform adoption

live entertainment technology

Work arrangement

• Weekend coverage required

About the employer

vivenu GmbH is hiring for this role. Industry: Software Publishers. Sector: 51.