Digital Pathology Field Service Engineer

Job overview

Digital Pathology Field Service Engineer in New York, NY. This is an onsite, full-time position with a starting salary of $75,000 USD annually. Shyft Global Services, a TD SYNNEX Company, provides cutting-edge digital pathology systems. This role involves partnering with healthcare professionals to ensure the optimal performance of digital pathology equipment. Responsibilities include installing, maintaining, and troubleshooting advanced medical instrumentation in clinical environments, requiring technical expertise and strong customer service skills.

What you'll do

• Perform Preventive & Corrective Maintenance: Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards. Installations & Configurations: Lead complete site setups: unpack, assemble, and calibrate instruments
• configure networking, middleware, and integration with laboratory information systems (LIS). Technical Support & Troubleshooting: Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. Operate with a flexible schedule, including evenings, weekends, and on-call rotations. Escalate complex or recurring issues through established channels & procedures for swift resolution. Documentation & Compliance: Maintain accurate service reports, work orders, and calibration records in CRM and tracking systems. Manage company resources-tools, parts, and inventory-efficiently. Adhere to documentation regulatory requirements and established industry quality standards. Customer Collaboration: Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

What we're looking for

Education

High school diploma or equivalent required; associate or bachelor's degree in engineering, biomedical technology, or a related field preferred.

Experience

High school diploma or equivalent required; associate or bachelor's degree in engineering, biomedical technology, or a related field preferred. 2-3 years of field service or technical support experience in medical devices and laboratory automation.

Skills & competencies

full-time

technical engineering

new york ny

td synnex

field service

medical devices

troubleshooting

customer service

on-call

medical equipment

Work arrangement

• Weekend coverage required

Benefits & perks

• Elective Benefits, Grow Your Career, Elevate Your Personal Well-Being, Diversity, Equity & Inclusion, Make the Most of our Global Organization, Connect with Your Community.

About the employer

TD SYNNEX is hiring for this role. Industry: Cut and Sew Apparel Manufacturing (except Contractors). Sector: 31.