Call Center Member Advisor
Compensation
$21 – $22 /yr
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Call Center Member Advisor role is an onsite position located in Tampa, FL. Compensation is $21.00 - $22.00 per hour, and this role supports the call center team at IDIQ. This role exists to assist members with account inquiries and retention. The advisor uses active listening and problem-solving skills to de-escalate concerns and retain customers who are calling to cancel their memberships.
What you'll do
- Provide professional assistance, educate members on service value, manage high call volumes, de-escalate concerns, and meet performance targets.
What we're looking for
- Skills & competencies
- full-timeday shifttampa flmember advisoridiqcall centercustomer serviceretention$21-$22/hrno degree required
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401k match, medical/dental/vision, paid vacation.
Why this role
Generous benefits, game rooms, relaxation rooms, and company events.
About the employer
IDIQ is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 8cbc4c34-0e1a-4012-b454-82bd4d3e7872