Help Desk Technician II

Job overview

The Help Desk Technician II role is onsite in Calhoun, Georgia, with most work handled remotely from the Dawsonville office and client-site visits as needed. Compensation is $26–$32 per hour. Syclone IT Solutions provides client technology support and invests in technician development, including covering certification exam costs. This technician owns Level 1 and Level 2 support requests from intake through resolution, troubleshoots hardware, software, network, cloud, and Microsoft 365 issues, and coordinates onboarding, offboarding, service work, and field support. The role helps clients maintain secure, reliable, and standardized technology through responsive service and accurate documentation.

What you'll do

• Troubleshoot hardware, software, network, cloud, and Microsoft 365 issues
• resolve Level 1 and Level 2 requests
• manage user accounts and permissions
• support onboarding and offboarding, equipment deployment and recovery, and Microsoft 365 provisioning
• coordinate service work and vendor follow-up
• visit client sites to install and configure equipment, troubleshoot networks, and run or terminate cabling
• communicate with clients and document ticket resolutions.

What we're looking for

Skills & competencies

help desk technician ii

calhoun ga

syclone it solutions

full-time

day shift

$26–$32/hr

it support

level 1 support

level 2 support

microsoft 365

onsite field service

onboarding and offboarding

after-hours on-call rotation

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance reimbursement, 401(k), 401(k) matching, paid time off, training and development, advancement opportunities.

Why this role

Formal education is not required; Syclone covers certification exam costs for technicians pursuing preferred credentials.

About the employer

Syclone IT Solutions is hiring for this role. Industry: Other Computer Related Services. Sector: 54.