Service Advisor, Recreational Vehicles

Job overview

The Service Advisor, Recreational Vehicles role is onsite in Katy, TX. Compensation is based on experience and includes salary plus commission; no numeric amount is specified. Holiday World RV operates RV dealerships and serves RV customers in its markets. The advisor serves as the link between service customers and technicians, helping customers understand repair needs, estimates, progress, and completed work. Clear communication and follow-through support customer satisfaction and the service department’s repair process.

What you'll do

• Greet service customers
• listen to customers and communicate repair needs to technicians
• offer recommended or additional services using low-pressure, high-integrity methods
• provide repair and maintenance estimates
• follow dealership vehicle-care policies
• update customers on repair progress
• inspect repair quality and completion
• notify customers when vehicles are ready
• explain repairs and costs
• address minor concerns and complaints
• maintain CSI scores to dealership standards.

What we're looking for

Skills & competencies

service advisor

recreational vehicles

katy tx

holiday world rv

full-time

customer service

repair estimates

service scheduling

technician liaison

customer updates

repair quality

high school diploma required

salary plus commission

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company matching
• paid holidays
• paid vacation
• annual bonus plan
• paid training
• growth opportunities.

Why this role

Service-related experience is preferred but not required. The posting requires a high school diploma or equivalent.

About the employer

Holiday World RV is hiring for this role. Industry: General Automotive Repair. Sector: 81.