Customer Care Specialist, Customer Care Center
Compensation
$17 – $18 /hr
Employment type
Full-time
Work setting
On-site
Location
Grandville, MI
Schedule
Day shift
Posted
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Job overview
The Customer Care Specialist role is onsite in Grandville, MI, with pay starting at $17–$18 per hour. The Highland River Group describes its vision as “Be The Difference” and emphasizes customer care after furniture and bedding purchases. The role helps customers resolve post-delivery concerns and supports a smooth experience by coordinating with store, sales, warehouse, and delivery teams. It contributes to customer satisfaction and lasting customer relationships.
What you'll do
- Assist customers by phone and email with delivery scheduling, questions, and post-delivery concerns
- investigate issues and identify solutions
- coordinate with store, sales, warehouse, and delivery teams.
What we're looking for
- Skills & competencies
- customer care specialistgrandville mihighland river groupcustomer servicefurnituredelivery schedulingphone supportemail supportproblem solvingmonday–friday8 a.m.–5 p.m.$17–$18/hour
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health, dental, and vision insurance, paid time off, 401(k) with match, employee discounts, training, professional development, and growth opportunities.
Why this role
The posting specifies Monday–Friday, 8 a.m.–5 p.m., and describes the employer as a third-generation, veteran family-owned business.
About the employer
The Highland River Group is hiring for this role. Industry: Other Residential Care Facilities. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Other Residential Care Facilities
- Occupation code
- 43-4051.00
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Listing ID: 8caa8098-ad01-4725-a1d8-35424bc34370