Call Center Agent — Four 10-Hour Days

Job overview

The Call Center Agent role is listed in Wichita, KS; the posting does not specify a work arrangement. Pay is $13.10–$15.06 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services for commercial and public-sector clients. The agent supports inbound inquiries, technical troubleshooting, and back-office processing. By resolving customer questions, documenting outcomes, and coordinating with other departments, the role helps deliver timely and accurate service.

What you'll do

• Deliver customer experiences by phone, email, and chat
• resolve product and service questions
• troubleshoot basic technical issues using internal tools
• maintain records of customer interactions and outcomes
• collaborate across departments to resolve issues
• follow client protocols and compliance standards
• protect sensitive customer data
• participate in training and feedback.

What we're looking for

Skills & competencies

call center agent

wichita ks

mci careers

full-time

$13.10–$15.06/hour

four 10-hour days

customer experience

inbound inquiries

technical troubleshooting

email and chat

high school diploma

20+ wpm

Work arrangement

• Weekend coverage required

Why this role

The title specifies four 10-hour days and 40 hours per week; the posting requires a high school diploma or equivalent and typing speed of at least 20 WPM.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.