Intermediate Service Desk Technician — PAE Fires IT Support
Employment type
Full-time
Work setting
On-site
Location
Huntsville, AL
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Intermediate Service Desk Technician — PAE Fires IT Support role is onsite in Huntsville, AL. Compensation is not specified. The position supports users across PAE headquarters and three CPE offices; the posting notes that the role is pending contract award. The technician provides multi-tier user support, with proficiency in Tier 2 and above escalation, and contributes to first-level virtual desktop and endpoint troubleshooting. The role also performs initial triage and documentation of suspected cybersecurity incidents for escalation.
What you'll do
- Provide prompt multi-tier user support and technical assistance in accordance with service-level agreements and performance standards
- troubleshoot virtual desktop and endpoint issues, including virtual machine reconnections, profile resets, and operating-system diagnostics
- document suspected malware or phishing incidents with technical detail and escalate them.
What we're looking for
- Skills & competencies
- service desk technicianit supporttier 2 supportuser supportendpoint troubleshootingvirtual desktop infrastructurecybersecurity triagehuntsville alpae firestechnical assistance
- Work arrangement
- Weekend coverage required
Why this role
The position is pending contract award.
About the employer
Technology, Automation, and Management, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 8c82835e-845a-414b-9ced-93b2a9c3b31b