Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Kissimmee, FL. The annual salary range is $35,000–$45,000 USD. Brian Pancake State Farm serves customers from its Kissimmee office. The representative is the first point of contact for customers, handling routine service needs and supporting daily agency operations. The role helps customers receive timely assistance and may provide a path toward additional insurance sales or combined sales and service responsibilities as skills and licensing progress.

What you'll do

• Welcome customers and visitors
• answer incoming calls and direct inquiries
• assist with routine service requests and follow-up
• schedule appointments
• maintain accurate customer information and interaction records
• collaborate with team members
• identify additional insurance needs and refer customers to licensed staff
• learn State Farm products, agency systems, and service procedures
• take on additional responsibilities as skills, experience, and licensing progress.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

insurance customer service

front desk

incoming calls

appointment scheduling

customer records

kissimmee fl

brian pancake state farm

salary $35,000–$45,000/year

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, and advancement opportunities.

Why this role

Previous insurance experience is not required. Florida insurance licenses must be obtained within an established timeframe; agency training and guidance are provided. Bilingual English/Spanish skills are a plus.

About the employer

Brian Pancake - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.