Front Desk Agent / Night Auditor

Job overview

The Front Desk Agent / Night Auditor role is onsite in New York, NY, with compensation of $19–$20 per hour. The position supports Aloft Brooklyn’s hotel guest services and rooms division. The role serves guests through check-in and checkout, reservations, information, and front desk communications. It also closes the day by balancing revenues, receipts, and ledgers and checking that charges and accounts are accurate.

What you'll do

• Greet, register, and assign rooms to guests
• verify credit and payment arrangements
• maintain room availability and guest account records
• balance receipts and revenues and audit posted income before closing the day
• review charges at checkout
• handle calls and messages
• make and confirm reservations
• answer questions about hotel services and local directions
• record complaints and refer them as needed
• process bills, payments, change, room keys, and ledger charges
• coordinate with housekeeping and maintenance.

What we're looking for

Skills & competencies

front desk agent

night auditor

part-time

new york ny

aloft brooklyn

hotel guest services

guest check-in

reservations

front office

revenue audit

$19–$20/hr

Work arrangement

• Weekend coverage required

About the employer

Aloft Brooklyn is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.