Admissions Concierge

Job overview

The Admissions Concierge role is onsite in Harper Woods, MI, typically during Monday–Friday business hours, with flexibility for nontraditional hours. Compensation is $16–$18 per hour. The role serves as the community-facing customer service and admissions contact at The Orchards at Harper Woods. The concierge supports census and case mix goals by guiding prospective residents through the admissions process and helping resolve customer service issues. The role follows the process from referral and tour through admission, contract completion, and early admission satisfaction.

What you'll do

• Oversee facility customer service and community marketing efforts
• work with facility staff to resolve customer service issues
• serve as the community face of the center
• manage the admissions process from referral and tour conversion through admission, contract completion, and early admission
• support customer satisfaction.

What we're looking for

Skills & competencies

admissions concierge

customer service

admissions process

community marketing

skilled nursing facility

harper woods mi

the orchards at harper woods

monday–friday

$16–$18/hr

resident experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, short- and long-term disability, hospitalization, accident, and life insurance
• flexible spending accounts
• combined time off/paid time off
• seven paid holidays
• employee referral bonuses
• 401(k)
• tuition reimbursement.

Why this role

Typically Monday–Friday business hours with flexibility for nontraditional hours; customer service experience and skilled nursing facility experience preferred; hourly wage based on experience.

About the employer

The Orchards at Harper Woods is hiring for this role. Industry: Nursing Care Facilities (Skilled Nursing Facilities). Sector: 62.