Call Center Representative

Job overview

The Call Center Representative role is onsite in Dallas, TX, with pay of $14.35–$17.35 per hour. The posting describes full-time and part-time openings, while the feed lists full-time employment. Representatives support inbound and outbound customer service and sales projects for a range of clients. MCI Careers offers training and advancement opportunities. The representative helps resolve customer questions and support issues, process claims, and identify relevant products and services. The role contributes to customer satisfaction through professional call handling, accurate documentation, problem-solving, and coordination with other departments when needed.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments to resolve issues
• document and process customer claims
• conduct fact-finding discussions
• use knowledge bases and training to answer questions while following scripts and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

call center representative

customer service

inbound calls

outbound calls

technical support

inside sales

claims processing

customer satisfaction

dallas tx

mci careers

$14.35–$17.35/hour

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting provides new-employee training and describes advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. One year of related experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.