Help Desk Level 1 — IT Technician

Job overview

The Help Desk Level 1 — IT Technician role is onsite in Bohemia, NY, with a stated salary range of $45,000–$55,000 per year. Ozkar Services LLC seeks an IT technician to support computer systems, networks, equipment, and client service requests. The technician resolves Tier 1 issues and supports user access, devices, software, backups, and security-alert triage. Accurate ticket documentation and adherence to documented procedures help maintain reliable IT support for clients and colleagues.

What you'll do

• Handle Tier 1 service requests, incidents, and problems
• reset passwords and unlock accounts
• configure MFA and printers
• onboard users and assign accounts and access
• install software
• set up desktops through Microsoft Intune
• verify backups
• review XDR logs and triage alerts
• document work in the ticketing system.

What we're looking for

Skills & competencies

full-time

help desk level 1

it technician

tier 1 support

microsoft 365

windows support

microsoft intune

bohemia ny

ozkar services

$45k–$55k/year

ticketing system

401(k) and pto

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), health insurance, paid time off, training and development, and advancement opportunities.

Why this role

Entry-level candidates may be considered; the posting requests Microsoft 365 and Windows desktop support knowledge.

About the employer

Ozkar Services LLC is hiring for this role. Industry: Temporary Help Services. Sector: 56.