Customer Care Red Alert Supervisor
Employment type
Full-time
Work setting
On-site
Location
Antioch, TN
Schedule
Day shift
Posted
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Job overview
The Customer Care Red Alert Supervisor is an onsite role based in Antioch, TN. Compensation is not specified in the posting, and this role supports the Red Alert department at Rooms To Go, a leading furniture retailer. This position provides leadership and direction to the Red Alert team, ensuring that customers receive correct and damage-free furniture exchanges. The supervisor manages staff, tracks workflow, and collaborates with quality assurance and distribution teams to resolve issues.
What you'll do
- Provide leadership to the Red Alert team, verify exchanges, work with returns and quality assurance, manage staff time and performance, and maintain Excel reports for stats and workflow tracking.
What we're looking for
- Skills & competencies
- full-timeday shiftantioch tnrooms to gocustomer servicesupervisorfurnitureretailonsiteweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance, 401(k) with company match, associate discounts, life and disability insurance, paid time off.
Why this role
Focuses on furniture redelivery and exchange quality control.
About the employer
Rooms To Go is hiring for this role. Industry: Furniture Retailers. Sector: 44.
Additional details
- Industry sector
- 44
- Industry
- Furniture Retailers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 8be34fef-6df3-43f4-af2d-4de1ce4ffb53