Inbound Helpdesk Representative

Job overview

The Inbound Helpdesk Representative role is onsite in Dallas, TX, with compensation of $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. This entry-level role supports inbound customer service, technical support, and back-office operations by handling customer contacts, troubleshooting basic issues, and helping resolve inquiries. Representatives contribute to a positive customer experience while following client processes and protecting confidential information.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with other departments as needed
• use technology for account management
• document and process claims
• follow scripts, policies, and procedures
• answer questions using training and knowledge resources
• escalate issues when needed
• work toward first-call resolution
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound helpdesk

customer service

technical support

contact center

full-time

dallas tx

mci careers

paid training

entry-level

data entry

microsoft office

customer support

Work arrangement

• Weekend coverage required

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.