Customer Care Manager, State Farm Agent Team Member

Job overview

The Customer Care Manager, State Farm Agent Team Member role is onsite in Pickerington, OH. Compensation is $50,000–$70,000 per year. Nick Cone State Farm helps people protect what matters through insurance support and community service. The role oversees day-to-day service operations and customer interactions, helping the agent’s team deliver organized, responsive support. It contributes to customer retention and service quality by coordinating workflows, assisting with account needs, and tracking service performance.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach.

What we're looking for

Skills & competencies

customer care manager

state farm agent team member

pickerington oh

nick cone state farm

full-time

customer service

insurance

account updates

policy reviews

community outreach

$50k–$70k

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, health, and vision insurance
• paid time off
• training and development
• company events and snacks
• performance-based bonus
• advancement opportunities.

Why this role

Applicable state insurance licenses must be obtained; prior customer service, office management, or administrative support experience is preferred.

About the employer

Nick Cone - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.