Commercial Lines Customer Service Representative

Job overview

The Commercial Lines Customer Service Representative role is onsite in Saint Clair Shores, MI, with compensation of $40,000–$60,000 per year. The position serves commercial insurance clients at Eastern Michigan Agencies. The agency describes itself as a local partner to area businesses. The representative manages policy service and client inquiries, coordinating with producers, underwriters, and insurance carriers to help businesses maintain appropriate coverage. Accurate records and responsive support contribute to client service throughout renewals and other policy needs.

What you'll do

• Serve as the primary contact for commercial clients
• manage renewals, endorsements, and audits
• assist producers with applications and documentation
• maintain accurate agency management system records
• resolve billing inquiries and process certificates of insurance
• coordinate with underwriters and carriers on client coverage needs.

What we're looking for

Skills & competencies

customer service representative

commercial lines

insurance

policy renewals

endorsements

certificates of insurance

property and casualty license

saint clair shores mi

eastern michigan agencies

$40k–$60k/year

monday–friday

health insurance

dental and vision insurance

retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health, dental, vision, life, and disability insurance, hands-on training, retirement plan, career growth opportunities, and snacks and coffee.

Why this role

Requires an active Michigan Property and Casualty insurance license and at least three years of commercial insurance account experience; Monday–Friday schedule listed.

About the employer

Eastern Michigan Agencies is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.