Automotive Service Advisor — Lia Honda Northampton

Job overview

The Automotive Service Advisor — Lia Honda Northampton role is onsite in Northampton, MA, with a compensation range of $65,000–$125,000 per year based on knowledge and production. The advisor supports the Lia Honda Northampton service team. The role coordinates the customer experience in the service drive by communicating repair information and recommendations, responding to inquiries, and distributing work among technicians. This helps customers receive timely service and supports effective use of technician capacity.

What you'll do

• Oversee service drive flow
• ensure customers receive prompt, courteous, and effective service
• communicate technician repair information and recommendations to customers
• respond to owner inquiries by phone or in person
• support the sale of technicians’ available time to service customers
• distribute work efficiently among technicians.

What we're looking for

Skills & competencies

full-time

automotive service advisor

lia honda northampton

northampton ma

the lia group

customer service

service drive

repair recommendations

technician scheduling

$65k–$125k/year

medical benefits

401(k) match

paid time off

employee vehicle purchase plans

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision, 401(k) with employer match, continued education and manufacturer training, paid time off, weekly pay, employer-funded life insurance, service and parts discounts, employee vehicle purchase plans, and company-provided uniforms.

About the employer

The Lia Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.