Product Support Specialist

Job overview

Product Support Specialist is based in Boston, MA, with three days per week in the office. The posting states a salary range of $65,000–$75,000. Blink provides a mobile-first employee experience platform for distributed organizations and lists Boston among its team locations. The specialist supports customers and internal colleagues with product questions and technical issues, managing tickets through resolution and escalating issues when needed. The role also identifies recurring support trends and helps improve product documentation, enablement, and self-service resources.

What you'll do

• Develop product expertise
• collaborate with Product Managers
• identify product improvements and contribute to roadmap prioritization
• update documentation and knowledge resources
• conduct feature-enablement sessions
• troubleshoot and resolve support tickets within agreed SLAs
• manage escalations and customer updates
• identify opportunities for documentation, ticketing, and automation improvements.

What we're looking for

Skills & competencies

product support specialist

boston ma

blink - the employee app

product support

technical support

saas

customer experience

ticket triage

escalation management

knowledge base

automation

$65k–$75k

hybrid office schedule

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity allocations
• 20 days of leave plus public holidays
• 401(k)
• medical, dental, and vision coverage
• enhanced parental leave
• additional time off between Christmas and New Year
• social events.

Why this role

Works with both external customers and internal colleagues and may use APIs and backend tools to resolve issues independently.

About the employer

Blink - The Employee App is hiring for this role. Industry: Software Publishers. Sector: 51.