Senior Manager, Arbitration Operations

Job overview

The Senior Manager, Arbitration Operations role is onsite in Fort Worth, TX. Compensation is not specified. The role oversees arbitration operations for US Neuro and Highline Strategies, including internal claims and external client claims managed through Highline Strategies. The senior manager leads the arbitration team and owns the operational lifecycle from client onboarding and claim intake through filing, case progression, and award receipt. The role exists to improve process reliability, filing accuracy and timeliness, quality controls, risk management, and accountability across the function.

What you'll do

• Oversee day-to-day arbitration operations and the case lifecycle
• monitor workload, capacity, queues, bottlenecks, and resource allocation
• lead and coach the arbitration team
• establish operating reviews, training, cross-training, and coverage plans
• design and maintain procedures, workflow maps, checklists, and controls
• implement quality assurance and pre-filing validation
• conduct risk-based audits and track defects and corrective actions
• lead client onboarding and serve as an operational escalation contact
• develop dashboards and reports on timeliness, accuracy, inventory, quality, productivity, and client service.

What we're looking for

Skills & competencies

arbitration operations

senior manager

fort worth tx

us neuro

highline strategies

operations leadership

team management

process improvement

quality assurance

risk management

client onboarding

healthcare operations

Work arrangement

• Weekend coverage required

Why this role

Prior arbitration experience is helpful but not required. Requires a bachelor’s degree and at least five years of relevant operations or process experience, including three years leading teams. Advanced degrees and credentials such as MBA, MHA, CPA, PMP, or Lean Six Sigma are preferred.

About the employer

Current Openings is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.