Customer Support Specialist - Bilingual

Job overview

The Bilingual Customer Support Specialist is an onsite role based in Grand Prairie, TX, with a pay rate of $26 to $30 per hour. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to process customer orders, provide product recommendations, and handle account inquiries. The specialist acts as a product and solutions expert, building business relationships with customers via phone, email, and chat to ensure legendary service.

What you'll do

• Process customer orders, make product recommendations, and handle account inquiries.
• Answer product, pricing, and shipping questions.
• Build business relationships with customers.
• Help customers navigate the website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

grand prairie tx

uline

customer service

bilingual

$26-$30/hr

no on-call

drug-free workplace

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, bonus programs, paid holidays, PTO, and tuition assistance.

Why this role

Significant growth potential, in-depth training, peer mentoring, and modern facilities.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.