Senior Manager, Service Essential Time & Attendance

Job overview

The Senior Manager, Service Essential Time & Attendance is an onsite role based in Augusta, GA. Compensation is not specified in the posting. This role manages the daily activities of the Specialty Service Department, focusing on technical support for time and attendance systems. The role exists to provide strategic direction and management for technical support teams. By ensuring effective product support and service delivery, the manager helps maintain high client satisfaction and operational efficiency across multiple product platforms.

What you'll do

• Manage daily activities of the Specialty Service Department
• monitor service metrics and case loads
• interface with product development to resolve high-impact issues
• oversee staff hiring and training.

What we're looking for

Skills & competencies

full-time

day shift

augusta ga

adp

client service

management

time and attendance

technical support

software

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Best-in-class benefits starting Day 1, mental health support, volunteer time off, career advancement opportunities.

Why this role

Requires 5-8 years of directly related experience; technical expert in Time & Attendance or Payroll systems.

About the employer

ADP is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.