Branch Operations Support Specialist II

Job overview

The Branch Operations Support Specialist II role is onsite in Kansas City, MO, with a stated pay range of $19 to $21 per hour. The position supports deposit operations for Academy Bank and Armed Forces Bank. The specialist handles complex account reviews and operational exceptions while supporting controlled testing and use of automation tools. The role contributes to accurate processing, stronger controls, and continuous improvement across branch operations.

What you'll do

• Review consumer and business deposit accounts and specialized account types
• research discrepancies
• process account maintenance and assigned specialized work
• support customers and associates
• maintain procedures
• test and validate approved automation tools
• monitor KPIs
• and provide guidance to less experienced associates.

What we're looking for

Skills & competencies

branch operations support specialist ii

deposit operations

account review

exception resolution

process optimization

automation testing

quality controls

kpi monitoring

kansas city mo

academy bank

$19–$21/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), company-paid life insurance, short- and long-term disability, vacation, paid leave, and holidays.

Why this role

High school diploma or equivalent and at least one year of banking or financial-services operations experience required. Experience with specialized deposit processes, process improvement, testing, or automation tools is preferred.

About the employer

Dickinson Financial Corporation is hiring for this role. Industry: Commercial Banking. Sector: 52.