Work-at-Home Customer Service Agent, Alabama

Job overview

The Work-at-Home Customer Service Agent role is described as supporting customer interactions across the country, but the listing location is Montevallo, AL and the posting does not explicitly confirm a remote arrangement. Compensation is $11.50 per hour. MCI provides customer experience, technical support, and business process outsourcing services. The agent listens to customers, resolves support issues, manages accounts, explains products and processes, and identifies opportunities to upgrade services. Effective call handling and first-call resolution contribute to customer experience and sales outcomes.

What you'll do

• Listen to customers and resolve issues
• use systems and technology for account management
• recognize sales opportunities and upgrade customers
• explain products and processes
• escalate dissatisfaction to managers
• work toward first-call resolution through problem-solving and effective call handling.

What we're looking for

Skills & competencies

customer service agent

mci careers

montevallo al

customer support

technical support

customer sales

account management

first-call resolution

product upgrades

$11.50/hr

full-time and part-time in title

Work arrangement

• Weekend coverage required

Why this role

The title says work at home, while the listing location is Montevallo, Alabama; the posting describes customer interactions across the country.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.