Insurance Customer Service & Retention Specialist

Job overview

The Insurance Customer Service & Retention Specialist role is onsite in Columbia, PA, with a Monday–Friday schedule from 8:30 a.m. to 4:30 p.m. The posting lists a salary of $30,000–$40,000 per year. The Monica Markley Agency emphasizes attentive customer service and follow-through for its insurance customers. The specialist answers customer calls, assists with insurance and billing questions, researches issues, documents interactions, schedules appointments, and follows up on outstanding needs. The role helps customers understand next steps and supports retention through accurate, responsive service.

What you'll do

• Answer incoming calls and respond to customer questions
• assist with insurance needs and billing
• listen to concerns and work toward solutions
• research and resolve issues
• document interactions and maintain accurate records
• communicate next steps and timelines
• schedule appointments across calendars
• follow up on outstanding customer needs and commitments.

What we're looking for

Skills & competencies

insurance customer service

retention specialist

columbia pa

part-time

monday–friday

8:30 a.m.–4:30 p.m.

$30,000–$40,000 per year

customer support

insurance billing

appointment scheduling

paid time off

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• 401(k) matching.

Why this role

Preferred but not required qualifications include insurance agency, customer service, call-center, inbound-call, or insurance account experience. Benefits listed include paid time off and 401(k) matching.

About the employer

Monica Markley - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.