HVAC Service Manager

Job overview

The HVAC Service Manager role is onsite in Spokane Valley, WA, serving North Idaho and Eastern Washington. Pay is $85,000–$200,000 per year, including salary and commissions. Cline’s Heating and Air has served homeowners, businesses, and contractors since 1988 and aims to deliver quality, technology, and customer service excellence. The manager leads commercial and residential service operations, developing technicians and dispatchers, improving scheduling and service quality, managing budgets and performance, and ensuring safety and regulatory compliance.

What you'll do

• Recruit, onboard, coach, mentor, and review technicians and dispatchers
• oversee dispatch and workload balance
• resolve customer escalations and follow up
• enforce service, safety, and licensing standards
• audit completed work
• manage inventory and vendor relationships
• analyze KPIs and report trends
• manage department budget and labor costs
• collaborate with sales and marketing
• deliver training
• conduct safety meetings
• optimize ServiceTitan tools and reporting.

What we're looking for

Skills & competencies

hvac

service manager

commercial hvac

residential hvac

team leadership

dispatch

customer experience

safety compliance

servicetitan

spokane valley wa

cline’s heating and air

$85k–$200k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-provided vehicle, cell phone, and laptop
• medical, dental, vision, and accident insurance options
• 401(k)
• paid holidays and vacation
• advancement opportunities
• ongoing training
• mentorship and goal planning.

Why this role

Company-provided vehicle, cell phone, and laptop; salary plus commissions; ongoing local, regional, and national training opportunities.

About the employer

Cline's Heating and Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.