Junior Helpdesk Specialist

Job overview

The Junior Helpdesk Specialist works onsite in Springfield, VA, at a single-point-of-contact IT service desk. Compensation is not specified. Chenega MIOS supports large-scale government operations using technology. The specialist provides first-contact technical assistance for customer requests involving computer systems, hardware, and software. The role helps diagnose and resolve issues, guide users through troubleshooting, document and route support calls, and follow up to confirm resolution; a TS/SCI clearance is required.

What you'll do

• Assist with technical support for computer systems, hardware, and software
• respond to customer queries by email or chat
• run diagnostics and troubleshoot
• guide customers through problem-solving
• follow up on issues
• create incident-management tickets or route calls
• attempt first-call resolution
• assist with account resets, unlocking, troubleshooting, and security issue resolution.

What we're looking for

Skills & competencies

it helpdesk

technical support

service desk

customer service

troubleshooting

servicenow

ts/sci clearance

springfield va

chenega mios

account resets

first-call resolution

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a broad benefits offering and professional development opportunities
• specific benefit details are not listed.

Why this role

TS/SCI clearance is required; the posting also states ability to obtain CI Poly clearance and DoD 8140 IAT Level I certification within six months of hire. Nights, weekends, and holidays may be needed.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.