Customer Service Representative II — National Accounts

Job overview

The Customer Service Representative II — National Accounts role is onsite in Mesquite, TX, with a stated annual salary range of $45,305–$53,300. The role supports complex and strategic customer accounts, including supply-chain programs and service delivery. The representative serves as an expert point of contact for major accounts, resolving escalations and using data to inform customer and leadership decisions. The role also mentors junior representatives and works with operations and business excellence teams to improve processes and systems.

What you'll do

• Lead service for national or large-scale accounts
• manage program rollouts, cross-docking projects and supply-chain integration
• lead quarterly business reviews
• identify service risks and develop contingency plans
• resolve escalations
• analyze inventory, cost-to-serve and service-level data
• monitor project budgets
• mentor Customer Service Representatives I
• partner on process improvements and system enhancements
• assist with scheduling and workflow planning.

What we're looking for

Skills & competencies

customer service representative ii

national accounts

mesquite tx

hayes company

account leadership

supply chain

logistics

escalation management

data analysis

mentoring

$45,305–$53,300/year

travel up to 10%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• 401(k) with company match
• PTO and holiday eligibility from date of hire
• weekly pay
• tuition grant and reimbursement.

Why this role

Regular travel for project oversight, meetings and site visits may reach 10% of the time.

About the employer

Hayes Company LLC is hiring for this role. Industry: Office Administrative Services. Sector: 56.