Customer Service Lead - Hybrid
Compensation
$22 – $25 /hr
Employment type
Full-time
Work setting
On-site
Location
Boulder, CO
Schedule
Day shift
Posted
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Job overview
The Customer Service Lead - Hybrid role is a hybrid position located in Boulder, CO. Compensation is $22 - $25 per hour. This role supports the FFL Brands team by managing technical support operations for luxury products. This role exists to serve as the first point of escalation for complex customer issues and manage the backbone of technical support. The lead coordinates with field technicians and ensures all interactions reflect the premium quality of the brand.
What you'll do
- Manage complex customer service cases
- coordinate with field technicians
- complete technician invoicing
- manage warranty and manufacturer billing
- serve as first point of escalation
- provide training and mentorship
- meet KPIs.
What we're looking for
- Skills & competencies
- full-timeday shiftboulder cobusinesscustomer serviceleadhybrid$22-$25/hrtechnical supportluxury brands
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, vision, dental insurance, life insurance, LTD, STD, 401k match, employee purchase program, commission/bonus eligible.
Why this role
Luxury product segment, hybrid work environment, dog-friendly workplace.
About the employer
FFL Brands is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 8aec9133-c3b9-41da-9e9e-c683432a36aa