Client Services Professional

Job overview

The Client Services Professional role is onsite in Sterling, VA. Compensation is not specified. AllTech Services’ contact center helps homeowners schedule HVAC and plumbing services. The role supports a smooth customer experience by guiding homeowners through service scheduling, answering questions, and communicating with empathy and clarity. It also helps customers understand maintenance plans and coordinates with teammates to resolve issues and follow through on each call.

What you'll do

• Handle customer interactions professionally and empathetically
• guide customers through scheduling HVAC and plumbing service
• use software, including AI tools, to book appointments
• educate customers about maintenance plans
• collaborate with teammates to find solutions
• take ownership of calls and follow through.

What we're looking for

Skills & competencies

client services

customer service

contact center

hvac scheduling

plumbing scheduling

appointment booking

maintenance plans

ai tools

weekend schedule

sterling va

alltech services

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly direct deposit
• performance bonuses
• 401(k) with company match after one year
• tuition reimbursement opportunities
• 80 hours paid time off
• eight paid holidays
• medical, dental, vision, life and disability coverage
• employee assistance program
• and other wellness benefits.

Why this role

The posting specifies weekend hours of 8 a.m.–4 p.m. and weekday hours of 10:30 a.m.–7 p.m.; full-time only.

About the employer

AllTech Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.