Bilingual Reservations Agent

Job overview

The Bilingual Reservations Agent is a full-time role based in Hershey, PA, with a hybrid work arrangement. The base pay is $14.68/hour plus incentives. This role supports the call center team for Hershey Entertainment & Resorts. The primary purpose of this role is to assist guests with making and modifying reservations and providing information about the destination. The agent is responsible for driving revenue by offering recommendations based on guest needs and providing exceptional service in a fast-paced environment.

What you'll do

• Provide accurate information concerning the Hershey destination.
• Think analytically to resolve guest opportunities.
• Build rapport with clients and offer recommendations.
• Accurately detail guest reservations.
• Perform other duties as assigned.

What we're looking for

Skills & competencies

full-time

day shift

hershey pa

bilingual

reservations

call center

sales

hybrid

customer service

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401K, Paid Time Off, Free Hersheypark admission.

Why this role

Bilingual requirement, hybrid work potential, base pay plus incentives, and free admission to Hersheypark.

About the employer

Hershey Entertainment & Resorts Company is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.