Customer Service Representative II

Job overview

The Customer Service Representative II role is onsite in Cedar City, UT; compensation is not specified. The position supports ALIGN PRECISION customers and program teams by coordinating customer requests and order-related information across internal departments. The representative tracks orders and service work, communicates with customers, and coordinates with program teams to resolve issues and meet targets. The role contributes to accurate customer records, timely order progress, and effective coordination between internal and external customers.

What you'll do

• Support program teams in meeting performance objectives
• coordinate purchase orders, part lead times, tools, digital data, shipment dates, part statuses, and delivery reports
• communicate with customers to verify orders and define targets
• coordinate issues with program teams
• facilitate internal and external customer coordination
• participate in customer meetings.

What we're looking for

Skills & competencies

customer service representative ii

cedar city ut

align precision

customer support

order coordination

purchase orders

shipment tracking

program support

crm

microsoft office

1–2 years’ experience

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Customer-facing coordination of purchase orders, part build lead times, shipment dates, and delivery reporting; 1–2 years of relevant experience and high school diploma or equivalent plus advanced training are listed.

About the employer

ALIGN PRECISION - CEDAR CITY, LLC is hiring for this role. Industry: Machine Shops. Sector: 33.