Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
New Munster, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager role is an onsite position based in New Munster, WI. Compensation is specified as $85,000 to $100,000 per year. This role supports the customer service department at Uline, a leading distributor of shipping and industrial materials. The role exists to lead and empower customer service teams to deliver exceptional service. The manager will oversee daily operations, coach team leads, and drive efficiency through performance analysis.
What you'll do
- Train Team Leads to build a high-performing team.
- Manage daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports to increase efficiency.
- Resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftnew munster wiulinedepartment managercustomer serviceonsiteno travelno on-callweekend required$85k-$100k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Requires 3+ years of management experience, includes 401(k) with 6% match, and tuition assistance.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3011.00
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Listing ID: 8adb85d1-0a79-4f56-84ef-7f0244a7c906