Patient Service Representative — Internal Medicine and Pediatrics

Job overview

The Patient Service Representative role is onsite in Westerville, OH, supporting the Polaris Parkway Internal Medicine and Pediatrics practice. Compensation is not specified. The role helps patients and guests have a positive experience throughout their visit. The representative serves as a key point of contact, coordinating front-office and patient-portal interactions so patients can complete check-in, checkout, and follow-up steps while clinical and office teams receive timely support. The work contributes to an organized, responsive patient experience and protects the confidentiality of patient information.

What you'll do

• Greet patients and complete check-in, registration, data entry, and insurance verification
• collect copays, deductibles, and balances
• check patients out and schedule follow-up appointments
• answer phone and email inquiries and direct or escalate them as needed
• contact patients about reminders or scheduling
• complete clerical tasks including mail, filing, scanning, scheduling, data entry, and electronic fax inbox management
• support the patient portal and potentially rotate to front-office check-in and checkout
• handle referrals and EPIC duties
• maintain patient confidentiality and follow HIPAA guidelines.

What we're looking for

Skills & competencies

patient service representative

internal medicine

pediatrics

westerville oh

central ohio primary care

patient registration

insurance verification

patient scheduling

hipaa

epic

patient portal

full-time

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time, benefits-eligible position
• specific benefits are not detailed in the posting.

Why this role

Required: high school diploma or GED, or at least six months of customer service or healthcare experience. One year of healthcare administrative experience is preferred. Listed schedule is Monday and Tuesday 6:45 a.m.–4 p.m., Wednesday 9 a.m.–6 p.m., Thursday 8 a.m.–5:15 p.m., and Friday 6:45 a.m.–3 p.m.

About the employer

Central Ohio Primary Care - Employees is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.