Customer Service Specialist, Healthcare Call Center

Job overview

The Customer Service Specialist, Healthcare Call Center works onsite in Boise, ID. Pay is $20–$22 per hour, paid weekly. The role supports customer and patient account resolution and works with customers, patients, healthcare providers, insurance carriers, and internal departments. The specialist handles account inquiries and follow-up, explains billing and insurance information, and documents interactions. The work helps resolve account concerns accurately while maintaining professional, empathetic service and applicable privacy requirements.

What you'll do

• Answer inbound calls and make outbound calls as needed
• resolve account questions and outstanding balances
• verify identities before disclosing confidential information
• update account details
• research inquiries, explain billing and insurance information, process payments, document account activity, prepare correspondence when needed, and escalate complex matters appropriately.

What we're looking for

Skills & competencies

customer service specialist

call center

boise id

hire evolution consulting

full-time

onsite

healthcare accounts

patient accounts

billing support

insurance inquiries

paid training

$20–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training.
• The posting states hourly pay is paid weekly.

Why this role

Temporary-to-permanent opportunity with paid training; two years of related customer service, call center, collections, or healthcare customer service experience required.

About the employer

Hire Evolution Consulting is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.