Bilingual Technical Support Specialist

Job overview

The Bilingual Technical Support Specialist role is onsite in Raleigh, NC. Compensation is not specified. Prometheus Group provides enterprise asset management software for equipment maintenance and operations. The specialist helps customers resolve technical product questions and issues, serving as a liaison between customers and Development and Cloud teams. The role supports customer use of the software through troubleshooting, issue replication, ticket management, and upgrades.

What you'll do

• Answer customer questions through ticketing, email, and phone
• troubleshoot tickets through remote screen-share meetings
• reproduce issues and document findings
• coordinate escalations with Development and Cloud teams
• maintain ticket updates
• build product expertise
• support documentation and maintenance windows
• coordinate software upgrades
• manage custom development work and statements of work.

What we're looking for

Skills & competencies

bilingual technical support specialist

raleigh nc

prometheus group

english and spanish

customer support

enterprise asset management

ticket troubleshooting

remote screen-share support

software upgrades

development liaison

cloud team

half-day fridays

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee base HSA plan, dental, life and short-term disability coverage paid by the company, HSA and FSA options, retirement savings with company match and immediate vesting, gym membership, casual dress, half-day Fridays, paid time off, and company outings.

Why this role

Requires fluency in English and Spanish; the posting lists half-day Fridays and paid employee base HSA, dental, life, and short-term disability coverage.

About the employer

Prometheus Group is hiring for this role. Industry: Software Publishers. Sector: 51.