Client Services Agent

Job overview

Client Services Agent is an onsite role in Knoxville, TN. Compensation is not specified. The role supports SouthEast Bank customers with banking products and services.

What you'll do

• Respond to customer calls, emails, and messages
• provide information about accounts and banking services
• investigate and escalate customer issues
• guide customers through online and mobile banking
• record interactions in the CRM
• follow call center metrics
• and comply with banking, privacy, and security requirements.

What we're looking for

Skills & competencies

client services agent

knoxville tn

banking

customer service

call center

account support

online banking

mobile banking

crm

rotating schedule

evening shifts

saturday hours

southeast bank

Work arrangement

• Weekend coverage required

Why this role

Rotating schedule includes weekday hours between 7 a.m. and 7 p.m., with possible evening shifts and one Saturday per month; early, late, and Saturday hours are shared among the team.

About the employer

SouthEast Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.