Patient Liaison

Job overview

The Patient Liaison role is onsite in Chicago, IL; compensation is not specified. The position supports practice operations and communication among patients, providers, staff, and external partners. The liaison coordinates appointments and clinic schedules, helps patients navigate care plans, and supports efficient use of providers, rooms, and equipment. The role also assists with practice data, billing issue resolution, and patient education.

What you'll do

• Manage and maintain schedules and clinic templates
• coordinate care alternatives when schedules change
• communicate with patients and clinical staff about treatment-plan compliance
• assist with productivity and resource-use data
• help prevent and resolve billing errors and denials
• register patients and coordinate appointments
• provide patient education materials
• answer inquiries and follow up on testing, prescriptions, and care plans.

What we're looking for

Skills & competencies

patient liaison

healthcare

patient scheduling

clinic operations

patient education

care coordination

billing support

chicago il

solve it strategies

high school diploma or ged

healthcare experience

customer service

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, two years of healthcare experience, and customer service experience; a bachelor's degree, electronic medical record experience, and medical terminology knowledge are preferred.

About the employer

Solve IT Strategies, Inc. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.