Customer Service Team Lead - Bilingual

Job overview

The Bilingual Customer Service Team Lead role is an onsite position located in Lake Bluff, IL. Compensation is specified as $33 to $38 per hour, and this role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to ensure representatives are trained and empowered to be effective problem solvers. The Team Lead will coach staff, evaluate customer interactions, and provide feedback to management to improve overall service efficiency and customer satisfaction, with a specific requirement for fluency in English and Spanish.

What you'll do

• Coach and develop bilingual representatives
• Evaluate phone and email interactions
• Provide feedback on process improvements
• Facilitate team meetings
• Handle escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

lake bluff il

uline

team lead

bilingual

customer service

$33-$38/hr

onsite

drug-free workplace

leadership experience preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Requires 3+ years of customer service experience and bilingual fluency (English/Spanish).

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.