Account Supervisor

Job overview

The Account Supervisor is an onsite role based in Phoenix, AZ. Compensation is not specified in the posting, and this role supports the airline catering operations at Sky Chefs. This role serves as the strategic link between airline partners and internal operations teams, ensuring exceptional service delivery and strong client relationships. It contributes to the company's goals by aligning expectations, resolving challenges, and driving operational excellence.

What you'll do

• Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers.
• Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements.
• Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations.
• Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness.
• Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements.
• Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption.
• Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams.
• Maintain and update customer specifications, proactively communicating changes and ensuring operational teams are aligned with evolving requirements.
• Monitor customer performance metrics and measurement systems, ensuring operational execution consistently meets or exceeds service expectations.
• Coordinate customer audits, evaluations, and business reviews, distributing feedback to department leaders and driving timely response plans and continuous improvement initiatives.
• Promote a culture of safety and operational excellence by ensuring adherence to airline-specific safety requirements and company standards.
• Manage and analyze flight attendant feedback, service comments, and delay trends to identify improvement opportunities and enhance the overall customer experience.
• Support culinary presentations, menu showcases, and customer-facing events in partnership with the Executive Chef and operational leadership teams.
• Track and report quality performance metrics, leveraging data-driven insights to improve service consistency and customer satisfaction.
• Ensure customer-owned inventory and specialized products are properly managed, maintained, and available to support service commitments.
• Lead and contribute to special customer projects, process improvement initiatives, and strategic programs designed to enhance operational performance and strengthen client partnerships.

What we're looking for

Skills & competencies

contract

day shift

phoenix az

sky chefs

account supervisor

airline catering

customer service

operations

onsite

logistics

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401(k) with match, PTO, Tuition Reimbursement, Free Meals, On-site Parking

Why this role

3-5 years of experience in customer-facing, operations, or logistics environments.

About the employer

Sky Chefs is hiring for this role. Industry: Food Service Contractors. Sector: 72.