Retail Support Specialist

Job overview

Compensation is $0 per year. The Retail Support Specialist role is onsite in Saint Louis, MO; DSI provides sales enablement and customized business solutions for clients and partners. This role provides frontline support to AT&T customers and retail partners, resolving account, billing, device, and service concerns while helping maintain a high-quality customer experience. It also supports store partners with escalations and helps ensure accurate documentation, compliance, and retail operations.

What you'll do

• Resolve customer questions about billing, account updates, plan changes, devices, and service
• troubleshoot wireless devices, network issues, and features
• support retail employees and third-party labor partners with escalations
• engage store leadership
• navigate multiple systems and document interactions
• follow policies, compliance, and privacy standards
• maintain planograms and display inventory
• coordinate with technical support, billing, fraud, customer care, and escalation teams.

What we're looking for

Skills & competencies

retail support specialist

saint louis mo

dsi

at&t customer support

wireless device troubleshooting

billing support

account updates

retail partner support

customer service

planograms

inventory accuracy

flexible schedule

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) with employer match after one year
• paid vacation, personal/sick days, and bereavement time after 90 days
• employee profit sharing
• 50% AT&T wireless discount
• paid training
• advancement opportunities.

Why this role

Frontline AT&T customer and retail-partner support in high-traffic retail settings; benefits include insurance, 401(k) matching, paid time off, profit sharing, paid training, and a wireless discount.

About the employer

DSI is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.