Client Service Specialist

Job overview

The Client Service Specialist role is onsite in West Des Moines, IA. Compensation is not specified. Telligen is a population health management organization supporting government programs, employers, health plans, and other partners. The specialist supports customer satisfaction and contract service requirements by responding to inquiries, troubleshooting issues, coordinating assessments, and completing administrative work. The role helps ensure timely, accurate communication and service across assigned programs.

What you'll do

• Answer general inquiries and troubleshoot issues
• schedule or reschedule assessments
• refer complex calls to appropriate team members
• communicate with internal and external customers
• provide office support and data entry
• prepare and distribute correspondence according to procedures and quality standards
• listen to concerns, recommend solutions, and confirm satisfaction
• provide feedback and work with leadership on improvements.

What we're looking for

Skills & competencies

client service specialist

west des moines ia

telligen

population health

customer support

healthcare

assessment scheduling

administrative support

data entry

employee-owned

high school diploma

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits and other compensation are described in Telligen’s Benefits Summary
• the posting does not specify individual benefits.

Why this role

Telligen is a 100% employee-owned company. High school diploma or equivalent and customer service or healthcare environment experience are required; bilingual skills are a plus.

About the employer

Telligen is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.