Customer Service Representative I, Parking

Job overview

The Customer Service Representative I, Parking role is onsite in Miami, FL, with compensation of $22.53 per hour. The position supports the Operations department and serves customers using parking facilities. The representative handles customer inquiries and transactions, resolves service issues, and acts as a liaison between customers and parking staff. The role supports customer satisfaction and accurate administration of parking accounts, payments, and facility information.

What you'll do

• Cover the receptionist desk
• serve as liaison between customers and parking staff
• resolve customer service issues
• answer calls about facility locations, rates, and space availability
• handle complaints about parking machines, pay stations, operations, and vehicle accidents
• respond to emails
• receive payments and issue monthly parking accounts and cards
• process refunds and monthly accounts receivable billing
• update administrative system files.

What we're looking for

Skills & competencies

customer service representative

parking

miami fl

dept. of off street parking

part-time

$22.53/hr

bilingual english/spanish

customer inquiries

parking accounts

payment processing

receptionist duties

varied schedule

Work arrangement

• Weekend coverage required

Why this role

Requires fluency in English and Spanish, high school education, and at least one year of customer service experience; varied schedule according to business needs.

About the employer

Dept.of Off Street Parking is hiring for this role. Industry: Parking Lots and Garages. Sector: 81.