Customer Service Representative

Job overview

The Customer Service Representative role is an onsite, full-time position in Elgin, IL, paying $20–$25 per hour based on experience, plus spiffs. Advantage Contractor Solutions is a family-owned company serving its community since 1992. The representative supports customers and field technicians by handling inquiries, coordinating service appointments, and keeping records accurate. The role helps the service operation stay organized as schedules and customer needs change.

What you'll do

• Answer incoming customer calls and emails
• provide professional customer service
• schedule and dispatch technicians
• coordinate schedules and appointment changes
• communicate about appointments and follow-ups
• maintain customer information and service records
• work with technicians, sales, and office staff
• help resolve customer questions and concerns.

What we're looking for

Skills & competencies

customer service

customer calls

email support

technician dispatch

service scheduling

elgin il

advantage contractor solutions

full-time

monday–friday

7:30 am–4:30 pm

$20–$25/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance (75% employer-paid for employee
• up to 50% for dependents), dental and vision insurance (50% employer-paid), $25,000 employer-paid life policy, 401(k) with 1.5% company match, paid vacation, six paid holidays, and skills training.

Why this role

Family-owned company; benefits include employer-paid portions of medical, dental, and vision insurance, paid vacation, six paid holidays, and skills training.

About the employer

Advantage Contractor Solutions is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.