Front Desk Supervisor

Job overview

The Front Desk Supervisor works onsite in Eden Prairie, Minnesota. Compensation is $20 per hour. The role supervises hotel front desk operations and supports guest satisfaction and financial results. The supervisor assists guests with check-in, checkout, reservations, billing, and requests while coaching front office staff to meet service standards. The role also supports room revenue and occupancy through sales, scheduling, and operational improvements.

What you'll do

• Respond to guest needs and concerns
• model and train service standards
• process check-ins and check-outs, verify billing, create reservations, and handle special requests
• coach and develop front office associates
• assist with scheduling and labor management
• monitor room availability and booking policies
• upsell rooms and amenities
• attend department and hotel meetings
• inspect front desk operations and maintain a safe work environment.

What we're looking for

Skills & competencies

front desk supervisor

eden prairie mn

csm lodging services

hospitality

guest services

hotel reservations

check-in and checkout

staff coaching

room revenue

part-time

$20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for regular part-time or on-call employees are available by contacting the employer
• full-time benefits include medical, dental, vision, life and disability coverage, 401(k) match, tuition reimbursement, time off, scholarships, and hotel discounts.

Why this role

Part-time position; high school diploma or equivalent required, with some college or a degree preferred.

About the employer

CSM Lodging Services Incorporated is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.