Automotive Service Manager

Job overview

The Automotive Service Manager role is an onsite, full-time position in Danville, IL. Compensation is not specified. The manager leads Courtesy Ford’s service department and supports its goals for customer satisfaction, service quality, and profitable operations. The role oversees department operations, staff, workflow, and financial performance. It helps ensure repair work is completed accurately and on time, customer concerns are resolved, service objectives are met, and records and performance measures are maintained.

What you'll do

• Oversee service department operations and repair quality
• manage, train, and motivate technicians and advisors
• develop strategies for revenue and efficiency goals
• maintain customer service processes and resolve complaints
• manage budget, inventory, and financial performance
• control expenses and receivables
• support promotional and service campaigns
• track Customer Satisfaction Index scores and implement corrective actions
• manage scheduling, warranty submissions, and documentation.

What we're looking for

Skills & competencies

automotive service manager

danville il

courtesy ford

dealership operations

service department

technician leadership

customer satisfaction

repair quality

warranty submissions

budget management

service performance

automotive

Work arrangement

• Weekend coverage required

Why this role

Requires five years of experience in a Service Manager role within an automotive dealership and a valid driver’s license with a clean driving record.

About the employer

Courtesy Ford, Inc is hiring for this role. Industry: New Car Dealers. Sector: 44.