Senior Learning Performance Consultant, Customer Enablement

Job overview

The Senior Learning Performance Consultant, Customer Enablement is an onsite role based in Springfield, IL, with an annual salary range of $100,000–$120,000. This position supports the customer success team at iCIMS by designing and delivering technical enablement content. This role transforms agile product updates into structured learning experiences that drive customer adoption. By applying instructional design principles, the consultant creates outcome-oriented courses and measures their impact on customer success and product utilization.

What you'll do

• Design and deliver technical enablement content
• transform release updates into structured courses
• maintain content on Skilljar
• partner with Product and GTM teams
• define success metrics
• analyze learner engagement data.

What we're looking for

Skills & competencies

full-time

day shift

springfield il

icims

instructional design

customer enablement

saas

learning performance

technical training

roi evaluation

$100k-$120k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401k, parental leave, tuition reimbursement.

Why this role

Requires 5-8+ years of experience in learning/enablement in a SaaS environment; expertise in instructional design frameworks.

About the employer

iCIMS is hiring for this role. Industry: Educational Support Services. Sector: 61.